Terms of service

Last updated: [[DATE]]

These terms are the agreement between you and [[COMPANY NAME]], [[company number]], [[registered address]] ("we", "us") for using FleetRight. Please read them. By creating an account you agree to them.

1. What FleetRight is, and what it is not

FleetRight is a record-keeping and reminder tool for boat maintenance, checks, defects and documents. It does not inspect, survey or certify your vessel. A checklist showing as complete, a reminder not appearing, or a date being right does not mean a vessel is safe, seaworthy or compliant with the law.

You stay responsible for the safe operation and maintenance of your vessel: follow the manufacturer's instructions and the rules that apply to you (for example your insurer, flag state, charter operator or training organisation), and use qualified professionals where needed. Checklists you build or generate from your own documents should be checked by you before you rely on them.

2. Your account

• You must be at least 18 and give accurate details.
• Keep your password secret and turn on two-factor sign-in if you can. You are responsible for what happens under your account. Tell us at once at security@fleet-right.co.uk if you think it has been misused.
• Crew access codes are like keys. Only give them to people you trust, and revoke one at any time.

3. Plans and payment

• We offer a Free plan and paid plans (currently Pro and Pro Plus). What each includes is shown on the Plan and billing page.
• Features marked "coming soon" (for example offline access and company branding) are not part of what you are buying until we release them, and we do not promise dates.
• Paid plans renew automatically each month until you cancel. Prices include VAT where it applies and are shown before you pay. We will tell you in advance of any price change, and it will not apply until your next renewal.
• Payments are taken by Stripe. We never see or store your card number.
• You can cancel at any time from Plan and billing. You keep the paid plan until the end of the period you have paid for. We do not give part-refunds for unused time, except where the law requires it.
• If a payment fails we will tell you and Stripe will retry. If it still fails, your account moves to the Free plan.

If you are a consumer: your 14-day right to cancel

If you are buying as an individual (not for a business), you may cancel within 14 days of subscribing and get a refund. If you asked us to start the service straight away, which you do when you subscribe, you must pay for the days you used before cancelling, and we refund the rest. We will ask you to confirm this when you subscribe. This does not affect your other legal rights.

4. If you downgrade or cancel

When your plan changes, the limits of the new plan apply. If you have more vessels than your new plan allows, your oldest vessels stay fully usable and the rest become read-only (you can still see, export and delete them) until you upgrade or remove some. We never delete your data just because you cancelled.

5. Your data

• Your data stays yours. You give us permission to store and process it only to run the service for you, as set out in our privacy policy.
• You can export it and delete it at any time from within the app.
• Do not upload anything you do not have the right to share, or anything illegal, harmful or containing malware. We check uploads and may refuse or remove files that look unsafe.

6. Using the service properly

Do not try to break, overload or get around the security of the service, access other people's data, resell access, or use it to break the law. We can suspend an account that does, and will normally warn you first unless there is a risk to others.

7. Availability and backups

We work hard to keep FleetRight running and make encrypted backups every night, but we cannot promise it will always be available or error-free, and planned maintenance may cause short interruptions. Keep your own copy of anything critical: the export option is there for that.

8. Our responsibility to you

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit. If you are a consumer, your legal rights are not affected.
• Subject to that, we are not liable for losses that were not a foreseeable result of our breach, for lost profit or business, or for loss caused by your reliance on a reminder, checklist or record as a substitute for the vessel safety steps in section 1.
• For business customers, our total liability in any 12 months is limited to the fees you paid us in that period. [[solicitor to confirm this wording and cap]]

9. Ending the agreement

You can close your account at any time (Vessel profile, then Danger zone). We may close an account for serious or repeated breaches of these terms, or if we stop offering the service, giving you reasonable notice and the chance to export your data wherever we can.

10. Changes to these terms

We may update these terms. If a change matters to you, we will give at least 30 days' notice in the app or by email before it applies, and you can cancel if you do not agree.

11. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring a claim in your local courts. If something goes wrong, please contact support@fleet-right.co.uk first and we will try to put it right.

12. Contact

[[COMPANY NAME]], [[registered address]]. support@fleet-right.co.uk [[create and monitor this inbox]].